We’ll send you an email once your order has been dispatched. This email will provide a link which will open directly to a website to track your order. The email will come from info@hdkluxdogchains.com with the subject – Your order is on its way! (#[Order Number]) If you don’t see this...

HOW TO MEASURE YOUR DOGS NECK It’s import to get the correct measurement of your dog’s neck size before ordering. The best and most accurate way is to use a fabric tape measure. This allows you to accurately measure the circumference of your dogs neck. Please ensure that the size...

Our chains are predominately plated Stainless Steel which require very little aftercare as they are not porous like other materials. Please avoid using any fancy chemicals or polishing cloths on your chains. It may ruin the finish! Please follow these 2 simple steps to restore the new look shine: Place...

CLASP OPENS UP TOO EASILY? You may need to occasionally adjust the clasp insert to keep your collar securely fastened. Please follow the instructions below to ensure the clasp is secure. Bend the top of the clasp insert outwards to create a wider ‘V shape’.This will create a firmer fit....